Privacy policy
House of Oraya operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). House of Oraya is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact details including your name, billing address, shipping address, phone number, and email address.
Payment information including credit/debit card details, payment confirmations, and transaction records.
Account information including usernames, passwords, preferences, and settings.
Shopping activity including products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled.
Communications with us, including customer support inquiries.
Device information such as IP address, browser type, operating system, and device identifiers.
Usage information regarding how you browse and interact with our Services.
Sources of Personal Information We collect personal information:
Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and similar technologies.
From Shopify and other service providers.
From our business partners and other third parties where permitted by law.
How We Use Your Information We use your information to:
Provide Our Services Process and fulfill orders
Manage your account
Process returns and exchanges
Deliver products
Personalize your shopping experience
Improve our website and services
Marketing & Advertising We may send promotional emails, SMS messages, or advertisements regarding our products and offers.
Security We use your information to:
Verify your identity
Prevent fraud
Protect customer accounts
Maintain the security of our Services
Customer Support To respond to your inquiries and provide assistance.
Legal Compliance To comply with applicable laws and respond to legal requests where required.
Sharing Your Personal Information We may share your information with:
Shopify
Payment gateways
Shipping and logistics providers
Cloud hosting providers
Customer support providers
Marketing and advertising partners
Legal authorities where required by law
Corporate affiliates
Relationship with Shopify Our store is hosted by Shopify.
Shopify processes certain personal information to provide and improve our Services. Information submitted through House of Oraya may be shared with Shopify and its trusted service providers.
To learn more about Shopify's privacy practices, please visit the Shopify Consumer Privacy Policy.
Third-Party Websites Our Services may contain links to third-party websites.
We are not responsible for the privacy practices or content of these websites.
Children's Privacy Our Services are not intended for children.
We do not knowingly collect personal information from children below the age required under applicable law.
Security We implement commercially reasonable safeguards to protect your personal information.
However, no internet transmission or electronic storage system is completely secure.
Data Retention We retain personal information only as long as necessary to:
Fulfill orders
Maintain your account
Meet legal obligations
Resolve disputes
Enforce our agreements
Your Rights Depending on your jurisdiction, you may have the following rights:
Access your personal information
Correct inaccurate information
Delete your information
Request data portability
Withdraw marketing consent
Restrict certain processing activities
You may exercise these rights by contacting us.
International Transfers Your information may be transferred and processed outside your country.
Where required, we rely on appropriate legal safeguards such as Standard Contractual Clauses.
Changes to this Privacy Policy We may update this Privacy Policy periodically.
The latest version will always be posted on this page with the updated revision date.
Contact Us If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
House of Oraya Newtown, Tower 5 Flat 5D Rosedale Garden Heights 700160 New Town West Bengal, India
Email: viara.decor@gmail.com